Despite knowing the benefits that live chat support can bring, it’s still hard for companies to commit to it without first understanding what a live chat is and what it can offer. And with so many website live chat solutions in the market, the challenge is in choosing the correct one that you need.
In this post, we’ll take a look at some of the best website chat widgets & solutions to help you offer an alternative communication channel and increase consumer satisfaction rate.
Before we dive into the list of live chat solutions, let’s take a look at what a website chat widget is. We’ll also share some of the best website chat widgets features that every good website design should have. Lastly, we show you how you can add a live chat to your website in under 5 minutes.
What is a Website Live Chat Widget?
A website chat widget is a piece of software installed on a website to provide customer support in real-time. A chat widget comes in the form of a small chat box or button and is normally positioned on the right side bottom corner of a website. They can help you improve the support experience for customers and let you provide 24/7 support.
Price Comparison of the Best Website Live Chat Widgets in 2020
Pure Chat was launched in 2002 for small businesses and till today, it has generated over three million chats on the platform. It is voted as one of the best live chat solutions in review websites including G2, Capterra, and Software Advice.
It also offers up to 3 operators for free and a powerful operator dashboard that you can access to share all the necessary information to your customers. Pure Chat is compatible with many third-party platforms including WordPress, Squarespace, Hubspot, Weebly, and more.
Pure Chat has a mobile app for both iOS and Android devices, and it’s great for anyone who is working remotely or prefers to manage live chat on the go. You can also start your free trial of 30 days that allows you to get all the features that are available in their paid plans.
Here’s the plan and pricing breakdown for Pure Chat:
Website – purechat.com Free – 30 days PRO – $39 per month Growth – 79 per month
Based in Canada, MyLiveChat is a free live chat software that anyone can install and add on their website. It is both a customer and sales tool that allows you to instantly connect your visitors to your team of supports.
It offers customization functionalities where you can personalize like the chat button, chat window, and offline message window. The free plan is forever free, unlimited agents, and holds up to 3 years of chat history.
MyLiveChat chat widget is one of the best applications to improve online customer service and technical support.
Here’s an overview of the plans and pricing for MyLiveChat:
Website – mylivechat.com Free Plan – $0 Starter Plan – $15 per month Basic Plan – $29 per month Corporate Plan – $59 per month Enterprise Plan – $99 per month
Olark is another useful live chat support software and widget with simple and functional live chat features to help you get more leads and sales.
It also allows you to obtain live chat reports update in real-time so that you can monitor metrics such as chat volume, customer satisfaction that help you to allocate manpower to your support department.
Olark provides a 2-week trial and comes with both monthly and yearly paid plans that are suitable for start-ups and small to medium businesses.
Olark has only 2 simple plans to choose from:
Website – olark.com 2 Weeks Trial – $0 Flexible Month to Month – $19 per month
Bitrix24 is a free live chat widget that allows you to use live chat without writing a single line of code. The basic features include 12 agents, 5GB online storage, and fully customized chat appearance.
This chat application also comes with a useful web clustering module that allows you to host their software on your premises and you can easily scale from a small trial to company-wide implementation. Bitrix24 is easy to deploy and runs on all popular servers such as Amazon Web Services, Linux, Unix ,and Windows.
Here’s an overview of the Bitrix24 pricing structure:
Website – bitrix24.com Free – $0 Start+ Special Plan – $24 per month CRM+ Special Plan – $69 per month Project+ Special Plan – $69 per month Standard Business Plan – $99 per month Professional Business Plan – $199 per month
Smartsupp is another great free live chat widget that you can use for your website and online store. It works great on any platform and is fully integrated with Drupal, Shopify, PrestaShop, OpenCart, and many more.
The web dashboard provides an overview of your visitors such as the country of origin and their browsing history of your website. It also allows you to connect with your visitors through mobile apps for iOS and Android.
Besides offering a myriad of fair and transparent pricing packages, Smartsupp also has a money-back guarantee and you can initiate a full refund if you are not 100& satisfied with their products.
Let’s take a look at the plans and pricing options for Smartsupp:
Website – smartsupp.com Free – $0 Standard – $15 per month Pro – $29 per month
Zendesk is an integrated live chat and messaging platform that allows you to reach your customers instantly via web and mobile. With a live chat widget, you can help your customers in real-time which increases customer satisfaction.
The price plan structures include a free 30-days trial plan and additional 2 paid plans which are 30-Days Free Trial, Professional, and Enterprise. Prices start from $89 per month and up to $149 per month for the Enterprise plan.
Zendesk is easy to deploy on your website and would only take hours to get it up and running.
Zendesk offers four pricing plans:
Website – zendesk.com 30-Days Free Trial – $0 per month Professional – $89 per month Enterprise – $149 per month
If you are looking to integrate a top live chat widget to your website, then Reve Chat is another great option. One of the powerful features of Reve Chat is that it allows you to create your own AI chatbots to engage with customers on autopilot.
This chat software comes with the customization and branding features where you can modify the look and feel of your live chat widget. You can integrate and customize the chatbox and buttons as per your preference to match your website branding.
Designed to provide direct assistance to your customers, it comes with a video chat feature. Reve Chat provides free demo and it’s free for the first 14 days. Their standard plan starts from $15/month and offers both monthly and yearly payment modes.
Plans and pricing are as follows:
Website – revechat.com 2 Weeks Free Trial – $0 Standard – $15.00 per month Advanced – $25.00 per month Enterprise – $50.00 per month
Founded in 2014 and headquartered in San Francisco, POWr brings a unique suite of plugins and services to help you engage with your customers and improve your conversions. With millions of small business joining and 12,000+ reviews to boost, it is one of the most popular websites chat widgets and tools in the market.
POWr is free but also offers different paid plans such as Starter, Pro, and Business. Prices start from $4.49 per month and come with additional features like removal of POWr branding, automated welcome message, custom CSS, and chat delay.
POWr’s plans and pricing are as follows:
Website – powr.io Chat Free – $0 Chat Starter – $4.99 per month Chat Pro – $11.99 per month Chat Business – $79.99 per month
WhatsApp was acquired by Facebook in February 2014 for a mindblowing $19 million. It was an enormous amount of money paid for an app that was barely making any money yet.
Today, WhatsApp has over 1.5 billion monthly active users, making it the most popular mobile messenger app in the world. Elfsight WhatsApp Live Chat is one of the most effective WhatsApp widgets and allows users and companies to embed it with ease.
One cool feature of Elfsight would be the smart option filter that allows you to choose what type of users the chat will be visible to. For example, you can turn this function on certain pages and offer immediate chat support for users.
Here’s an overview of Elfsight WhatsApp Chat pricing plans:
Website – elfsight.com Lite – $0 Basic – $5 per month Pro – $10 per month Enterprise – $25 per month
Chat by KeyReply is one of the easiest website live chat widget you can deploy on your website. It allows you to connect to your users using all the popular messaging apps without leaving your website.
Some of the popular message apps include Facebook, Telegram, Whatsapp, Twitter, WeChat, Skype and more. There is no paid version of this live chat and is 100% free.
Features a Good Website Chat Widget and Software Should Have
1. Flexible Pricing Plans
The best chat widget providers have different pricing plans to cater to different stages of your business. They should have a free plan on top of all the paid plans so that you can try out the product first before you commit to a paying subscription.
A good chat widget service should be on-demand, no contract, and provides you the option to cancel at any time. You should also look out for choices that allow you to subscribe to their services either monthly or annually.
2. Custom Pre-Chat Form
A custom pre-chat form is a form in which you get the users to fill up before they are connected to one of your chat agents. Details in the pre-chat form can include name, phone number, email address and types of support.
This additional screening step allows you to gather contact information from your users and also to find out more about their needs. With the information collected, you can personalize the users’ experience by addressing them by their names during the conversation.
If the user is disconnected from the chat, you also have their email address and phone number which you can follow-up with. The ability to customize the fields you require in a custom pre-chat form is one of the great features of a top website chat widget.
3. Video and Voice Chat
How do you take your customer support to the next level? With a video and chat feature, you can have a face to face session to provide real-time support or sales assistance to your customers.
There are many circumstances where issues are not able to be resolved through a live chat or phone call. With screen sharing and voice chat, you can interact with your customers’ screen in real-time and resolve any issues efficiently.
For example, a customer might require help on purchasing one of your products and with a video and voice chat feature, you can guide them with the necessary steps to make a purchase.
How to Add Website Live Chat to my Website?
Are you a blogger or business owner looking to add a website live chat to your website?
You’re in the right place.
For this example, we will go through the setup and installation of Pure Chat on your website. Pure Chat is one of the most popular live chat solution providers and it’s free for the first 30 days. It requires no credit card and you can set it up in just under 5 minutes.
1. Get started by heading to PureChat.com and enter your “First Name”, “Company”, “Email Address”, and “Password” to sign-up for an account.
2. Once you have done so, you will be directed to the dashboard where you can view the checklist to deploy the live chat to your website. Click on the link “Install script on your website” to proceed to the next step.
3. To install Pure Chat on your website, copy and paste the provided code snippet before the end of the body tag of your website or you can also forward the instructions to your webmasters to get them to install it for you. If you are using one of the popular website builders, you can refer to the set-up guide to assist you.
4. Once you have installed Pure Chat, you can start enjoying the benefits of live chat on your website. To verify your installation of your live chat, you can check for the live chat widget on the bottom right hand corner of your website. Under the “Websites” section of your dashboard, you can customize the various settings such as the colors, pre-chat messages, and triggers.
Choosing the Best Website Chat Widget
We hope you have a better understanding of what a live chat widget is and how it can complement your existing customer support channels.
There are many selections you can find for website live chat software and it all comes down to choosing the right tool for your business. One last tip you could walk away with is to at least start with the providers that offer free trials and plans.
This way, it gives you ample time to play around with it and you can then decide for yourself whether that’s the right website chat tool to commit long-term.
While building a website requires a significant investment of time and resources, it’s well worth the investment. That’s because your site is your 24/7 salesman that needs no rest.
If you need help to start your website, contact us online to speak with our team today.