Despite the importance of live chat support, it’s still very hard for companies to commit to it without understanding what a live chat is and what it can bring to a business. And with so many website live chat solutions in the market, the challenge is in choosing the correct one that you need.
In this post, we’ll take a look at some of the best website chat widgets to help you offer an alternative communication channel and increase consumer satisfaction rate.
Before we dive into the list of live chat solutions, let’s take a look at what a website chat widget is. We’ll also share some of the good website chat widget features that every website design should include.
What is a Website Chat Widget?
A website chat widget is a piece of software that is added to a website and it provides a platform for you to connect with your website visitors.
With a chat widget, you can provide support in real-time and it’s one of the quickest ways for your customers to reach out to you.
A chat widget is normally positioned in the bottom right of a website. To initiate a chat, you can click on the widget to start asking your questions.
Quick Overview: Best Website Chat Widgets in 2020
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Pure Chat was launched in 2002 for small businesses and till today, it has generated over three million chats on the platform. It is voted as one of the best live chat solutions in review websites including G2, Capterra and Software Advice.
It also offers up to 3 operators for free and a powerful operator dashboard that you can access to share all the necessary information to your customers. Pure Chat is compatible with many third-party platforms including WordPress, Squarespace, Hubspot, Weebly and more.
Pure Chat has a mobile app for both iOS and Android devices, and it’s great for anyone who is working remotely or likes to manage live chat on the go. You can also start your free trial of 30 days that allows you to get all the features that are available in their paid plans.
Here’s the plan and pricing breakdown for Pure Chat:
Free – $0 PRO – $10 per month Growth – $15 per month
Founded in 2014 and headquartered in San Francisco, POWr brings a unique suite of plugins and services to help you engage with your customers and improve your conversions. With millions of small business joining and 12,000+ reviews to boost, it is one of the most popular website chat widgets and tools in the market.
POWr is free but also offers different paid plans such as Starter, Pro and Business. Prices start from $4.49 per month and come with additional features like removal of POWr branding, automated welcome message, custom CSS and chat delay.
POWr’s plans and pricing are as follows:
Chat Free – $0. Chat Starter – $4.99 per month Chat Pro – $11.99 per month Chat Business – $79.99 per month
Bitrix24 is a free live chat widget that allows you to use live chat without writing a single line of code. The basic features include 12 agents, 5GB online storage and fully customized chat appearance.
This chat application also comes with a useful web clustering module that allows you to host their software on your premises and you can easily scale from a small trial to company-wide implementation. Bitrix24 is easy to deploy and runs on all popular servers such as Amazon Web Services, Linux, Unix and Windows.
Here’s an overview of the Bitrix24 pricing structure:
Free – $0 Start+ Special Plan – $24 per month CRM+ Special Plan – $69 per month Project+ Special Plan – $69 per month Standard Business Plan – $99 per month Professional Business Plan – $199 per month
Based in Canada, MyLiveChat is a free live chat software that anyone can install and add on their website. It is both a customer and sales tool that allows you to instantly connect your visitors to your team of supports.
It offers customization functionalities where you can personalize like the chat button, chat window and offline message window. The free plan is forever free, unlimited agents and holds up to 3 years of chat history.
MyLiveChat chat widget is one of the best applications to improve online customer service and technical support.
Here’s an overview of the plans and pricing for MyLiveChat:
Free Plan – $0 Starter Plan – $15 per month Basic Plan – $29 per month Corporate Plan – $59 per month Enterprise Plan – $99 per month
Smartsupp is another great free live chat widget that you can use for your website and online store. It works great on any platform and is fully integrated with Drupal, Shopify, PrestaShop, OpenCart and many more.
The web dashboard provides an overview of your visitors such as the country of origin and their browsing history of your website. It also allows you to connect with your visitors through mobile apps for iOS and Android.
Besides a fair and transparent pricing packages, Smartsupp also has a money back guarantee and you can initiate a full refund if you are not 100& satisfied with their products.
Let’s take a look at the plans and pricing options for Smartsupp:
Free – $0 Standard – $15 per month Pro – $29 per month
Zendesk is an integrated live chat and messaging platform that allows you to reach your customers instantly via web and mobile. With a live chat widget, you can help your customers in real-time which increases customer satisfaction.
The price plan structures include a free Lite plan and additional 3 paid plans which are Team, Professional and Enterprise. Prices start from $14 per month and up to $59 per month for Enterprise plan.
Zendesk is easy to deploy on your website and would only take hours to get it up and running.
Zendesk offers four pricing plans:
Lite – $0 Team – $14 per month Professional – $29 per month Enterprise – $59 per month
Olark is another useful live chat support software and widget with simple and functional live chat features to help you get more leads and sales.
It also allows you to obtain live chat reports update in real-time so that you can monitor metrics such as chat volume, customer satisfaction that help you to allocate manpower to your support department.
Olark provides a 2-week trial and comes with both monthly and yearly paid plans that are suitable for start-ups and small to medium businesses.
Olark has only 2 simple plans to choose from:
2 Weeks Trial – $0 Flexible Month to Month – $19 per month
If you are looking to integrate a live chat widget to your website, then Reve Chat is another great option. One of the powerful features of Reve Chat is that it allows you to create your own AI chatbots to engage with customers on autopilot.
This chat software comes with customization and branding features where you can modify the look and feel of your live chat widget. You can integrate and customize the chat box and buttons as per your preference to match your website branding.
Designed to provide direct assistance to your customers, it comes with a video chat feature. Reve Chat provides free demo and it’s free for the first 14 days. Their standard plan starts from $13.5/month and offers both monthly and yearly payment modes.
Plans and pricing are as follows:
2 Weeks Free Trial – $0 Standard – $15 per month Advanced – $25 per month Enterprise – $50 per month
WhatsApp was acquired by Facebook in February 2014 for a mindblowing $19 million. It was an enormous amount of money paid for an app that was barely making any money yet.
Today, WhatsApp has over 1.5 billion monthly active users, making it the most popular mobile messenger app in the world. Elfsight WhatsApp Live Chat is one of the most effective WhatsApp widgets and allows users and companies to embed it with ease.
One cool feature of Elfsight would be the smart option filter that allows you to choose what type of users the chat will be visible to. For example, you can turn this function on certain pages and offer immediate chat support for users.
Here’s an overview of Elfsight WhatsApp Chat pricing plans:
Lite – $0 Basic – $5 per month Pro – $10 per month Enterprise – $25 per month
Chat by KeyReply is one of the easiest website live chat widget you can deploy on your website. It allows you to connect to your users using all the popular messaging apps without leaving your website.
Some of the popular message apps include Facebook, Telegram, Whatsapp, Twitter, WeChat, Skype and more. There is no paid version of this live chat and is 100% free.
Features a Good Website Chat Widget and Software Should Have
1. Flexible Pricing Plans
The best chat widget providers have different pricing plans to cater to different stages of your business. They should have a free plan on top of all the paid plans so that you can try out the product first before you commit to a paying subscription.
A good chat widget service should be on-demand, no contract and provides you the option to cancel at any time. You should also look out for choices that allow you to subscribe to their services either monthly or annually.
2. Custom Pre-Chat Form
A custom pre-chat form is basically a form in which you get the users to fill up before they are connected to one of your chat agents. Details in the pre-chat form can include name, phone number, email address and types of support.
This additional screening step allows you to gather contact information from your users and also to find out more about their needs. With the information collected, you can personalize the users’ experience by addressing them by their names during the conversation.
In the event that the user is disconnected from the chat, you also have their email address and phone number which you can follow-up with. The ability to customize the fields you require in a custom pre-chat form is one of the great features of a top website chat widget.
3. Video and Voice Chat
How do you take your customer support to the next level? With a video and chat feature, you can have a face to face session to provide real-time support or sales assistance to your customers.
There are many circumstances where issues are not able to be resolved through a live chat or phone call. With screen sharing and voice chat, you can interact with your customers’ screen in real-time and resolve any issues efficiently.
For example, a customer might require help on purchasing one of your product and with a video and voice chat feature, you can guide them with the necessary steps to make a purchase.
Choosing the Right Website Chat Widget
We hope you have a better understanding of what a live chat widget is and how it can complement your existing customer support channels.
There are many selections you can find for website live chat software and it all comes down to choosing the right tool for your business. One last tip you could walk away with is to at least start with the providers that offer free trials and plans.
This way, it gives you ample time to play around with it and you can then decide for yourself whether that’s the right website chat tool to commit long-term.
Are you looking to deploy live chat solutions to your website?