15 Best Website Chat Widgets & Solutions to Deliver Powerful Customer Experiences in 2022

Best Website Chat Widgets
Do you want to skip the read and get right to our top picks? The best live chat widgets and solutions are SmartSupp, Elfsight Chat, and Userlike.

Best Website Live Chat Widgets in 2022

 Chat WidgetFree PlanStarts FromWebsite
Best Website Chat Widget: SmartsuppSmartsuppYes$19.50
Best Website Chat Widget: Elfsight ChatElfsight ChatYes$5
Best Website Chat Widget: UserlikeUserlikeYes$90
Best Website Chat Widget: LiveChatLiveChatNo$20
Best Website Chat Widget: GetResponseGetResponseNo$15.58
Best Website Chat Widget: FreshchatFreshchatYes$15
Best Website Chat Widget: MylivechatMylivechatYes$15
Best Website Chat Widget: HubSpotHubspotYes$50
Best Website Chat Widget: OlarkOlarkNo$29
Best Website Chat Widget: Pure ChatPure ChatNo$39
Best Website Chat Widget: Bitrix24Bitrix24Yes$39
Best Website Chat Widget: ZendeskZendeskNo$49
Best Website Chat Widget: REVE ChatREVE ChatNo$13.5
Best Website Chat Widget: POWrPOWrYes$4.94
Best Website Chat Widget: KeyReplyKeyReplyUpon requestUpon request

Customers expect companies to offer customer service across a multitude of platforms. Email, Phone, Social Media, Online Communities, Discussion Forums, and the list goes on.

They are tech-savvy, impatient, and will not wait long for your customer support services. How do you engage with them immediately and increase customer satisfaction?

Today, live chat widgets and softwares have seen an uptick of 400% growth in usage for the past 6 years. In fact, nearly 85% of customers say that having a live chat helps them answer their query in the middle of a purchase and is an important feature that a business can offer.

It has never been easier to engage with your customers instantly given the number of options we’ve today. To help you make the best possible decision for your business, we’ve compiled a list of the best live chat software and services available on the market.

If you need help connecting live chat software to your website, contact us online.

Benefits of Using Live Chat as Customer Support

Great customer support is the backbone of all businesses. Live Chat is convenient for customers, provides you with higher ROI, and saves your time. Let’s take a look at the 4 benefits of using live chat for your business.

1. Higher Customer Satisfaction

When a customer faces a problem on your website or has a question about your services and projects, they demand immediate support from you. With Live Chat, your customer can reach out to you immediately and you can address their needs right away.

How your customers perceive your business will largely depend on the result of their interactions with you. This is why higher customer satisfaction has the potential to impact your business brand, reputation, and bottom line.

2. Keep Track of Every Conversation

Each time your customer engaged you via Live Chat, the chats are stored and can be accessed later on. The ability to keep track of every conversation provides you with an edge over your competitors who are only relying on phone and email customer support.

You can also add tags to give the conversations some context. They are great to help you organize conversations and for faster follow-ups. For example, conversations tagged with “Sales” can be escalated to the sales team for carrying out further follow-up actions.

3. Alternatives to Customer Service Support

Each customer has different routines and preferences; some like to email, some like to call, and some like to live chat. When you offer live chat to your customers, you in turn open up yourself to a bigger segment of customers.

With Live Chat, you can even take control of their screen which is impossible through traditional customer support platforms. You can assist your users in real-time, and better understand the issues they face.

4. Better SEO Rankings

Live chat improves both your bounce rate and session duration scores, and helps you achieve better SEO rankings. When you engaged a customer on your website, they will spend time longer with you.

Lower bounce rates and longer session durations are also associated with higher conversation rates. A higher conversation rate improves your revenue and impacts your bottom line.

Best Website Chat Widgets

1. Smartsupp – Best Live Chat with Live Chat, Chatbots & Video Recordings

Website Chat Widget: Smartsupp

Smartsupp is a great free live chat widget that you can use for your website and online store. It works great on any platform and is fully integrated with Drupal, Shopify, PrestaShop, OpenCart, and many more.

The web dashboard provides an overview of your visitors such as the country of origin and their browsing history of your website. It also allows you to connect with your visitors and clients through mobile apps for iOS and Android.

Besides offering a myriad of fair and transparent pricing packages, Smartsupp also has a money-back guarantee and you can initiate a full refund if you are not 100% satisfied with their chatbox products.

Smartsupp’s Plans and Pricing: Free ($0), Standard ($19.50/mo), Pro ($48/mo)
G2 Ratings: 4.6

2. Elfsight Chat – Best Live Chat for Small and Large Business

Website Chat Widget: Elfsight WhatsApp Chat

Being one of the best website chat widgets companies, Elfsight Live Chat helps connect with your website visitors in real-time quickly and efficiently. In addition, Elfsight Apps provides coding-free, customizable website widgets that offer rich integration capabilities.

With Elfsight Apps, you can increase sales and support customers through many of the apps including Pricing Table, PayPal Button, Countdown Timer, Contact Form, FAQ, and more.

You can embed Elfsight Apps on any website platform including WordPress, Shopify, Weebly, Squarespace, Joomla!, Drupal, BigCommerce, OpenCart, Adobe Muse, Webflow, HTML, Magento, Blogger, ModX, Webnode, Lightspeed, BigCartel, and more.

Elfsight Chat’s Pricing and Plans: Lite (Free), Basic ($5/mo), Pro ($10/mo), Enterprise ($25/mo)
G2 Ratings: 4.8

3. Userlike – Best Live Chat for Improving Sales Funnel

Live Chat Widget: Userlike

Userlike is a rather comprehensive live chat solution that you can implement on your website and/or connect to messaging apps like WhatsApp and Facebook Messenger. You conduct your customer conversations from Userlike’s Message Center.

This area looks similar to the browser version of Facebook Messenger, but with a business layer on top. Userlike offers canned messages, automatic translations, tagging, and chat forwarding.

Another cool thing is that while in a chat, you can also offer your website visitor the option to switch to a browser-based call, or a video call, and even share your screen. What’s more, you have the option to connect a chatbot or build one within Userlike itself.

You can also connect Userlike with other business tools, like Slack, Pipedrive, Salesforce and Mailchimp.

Userlike’s Pricing Plans: Free Plan ($0), Team Plan: ($90/mo), Corporate Plan: ($290/mo), Business Plan: ($720/mo), Flex Plan: (On request)
G2 Ratings: 4.4

4. LiveChat – Best Live Chat Software for Websites

Chat Widget: LiveChat

LiveChat is an online chat solution designed for both big and small companies. When you’re using LiveChat, it helps you connect with your customers on your website. You can approach them at each step of the buying process, provide instant support and increase your conversion rates.

LiveChat comes with a ticketing system built into the applications. The ticketing system allows you to receive customer queries when you are offline. By creating tickets from your chats, you can stay in touch with customers when you need some time to deal with their cases. You can also receive your support emails as tickets and handle them in one place.

LiveChat comes in three packages tailored to the needs of small, medium, and big companies. Trusted by over 35,000 companies, LiveChat is a complete customer service platform and offers a free 30-day trial.

Get 10% off for the first payment and your discount will be redeemed after the free 30-day trial.

LiveChat’s Pricing and Plans: Trial: (Free 30-day), Starter: ($20/mo), Team: ($41/mo), Business: ($59/mo), Enterprise: (On request)
G2 Ratings: 4.5

5. GetResponse Live Chat – Best Live Chat with Marketing Automation

Best Website Chat Widget: GetResponse

GetResponse Live Web Chat allows you to connect, engage, and support your customers online with web chats. You can enable chats directly from your landing pages and add a live chat window in one click.

One of the key benefits of GetResponse would be the visitor capture forms. With the visitor capture forms, you can stay in touch with offline chat visitors by continuing the conversation via a chat window and also reply to all chat submissions via email.

Like other live chat solutions, you can customize your chat window and page with your branding and color scheme. For example, you can add a welcome message that invites people to chat and also style the chat button on your landing pages.

GetResponse’s Pricing Plans:

  • Website: getresponse.com
  • Email Marketing: $15.58/mo
  • Marketing Automation: $48.38/mo
  • Ecommerce Marketing: $97.58/mo

G2 Ratings: 4.2

6. Freshchat – Best Live Chat for Sales and Support

Chat Widget for Website: Freshworks

Freshchat by Freshworks is a chat software trusted by many businesses including Harvey Norman, Decathlon, and more. You can deploy AI-powered chatbots, support customers where they already are, and send them a message letting them know you’re available to chat.

Plus, you can integrate the tools that you already use with Freshchat such as Slack, WordPress, and Mailchimp. For customers with expanding needs, they provide an open and flexible Enterprise platform(Neo) providing rich API for custom integration and automated workflows.

Freshchat’s Pricing Plans:

  • Website: freshworks.com
  • Free: $0
  • Growth: $15/mo
  • Pro: $39/mo
  • Enterprise: $69/mo

G2 Ratings: 4.4

7. MyLiveChat – Best Live Chat for Turning Visitors Into Customers

Website Chat Widget: MyLiveChat

Based in Canada, MyLiveChat is a free live chat software program that anyone can install and add on their website. It is chatbot tool that allows you to instantly connect your visitors to your team of supports.

It offers customization functionalities where you can personalize like the chat button, chat window, and offline message window. The free plan is forever free, unlimited agents, and holds up to 3 years of chat history.

MyLiveChat chat widget is one of the best applications to improve online customer service and technical support.

MyLiveChat’s Pricing and Plans:

  • Website: mylivechat.com
  • Free Plan: $0
  • Starter Plan: $15/mo
  • Basic Plan: $29/mo
  • Corporate Plan: $59/mo
  • Enterprise Plan: $99/mo

G2 Ratings: 0

8. Hubspot Live Chat – Best Live Chat and Help Desk Software

Website Chat Widget: Hubspot

HubSpot is one of the best live chat software you can use to connect with your website visitors in real-time to convert new leads, close more deals, and provide better support to your customers.

It’s also one of the top and most highly reviewed marketing client software in G2.com boasting over 6000 reviews and positive ratings of 4.3 out of 5.

HubSpot has a full suite of features including a ticketing system, conversations inbox, team email, reporting dashboards, and many other features that are all integrated to HubSpot CRM.

Coding is not required and you can easily deploy and start using it for free.

HubSpot’s Pricing Plans:

  • Website: hubspot.com
  • Service Hub Free: $0
  • Service Hub Starter: $50/mo
  • Service Hub Professional: $400/mo
  • Service Hub Enterprise: $1,200/mo

G2 Ratings: 4.4

9. Olark– Best Live Chat to Engage Customers in Real-Time

Website Chat Widget: Olark

Olark is another useful live chatting support software and widget with simple and functional live chat features to help you get more leads and sales.

It also allows you to obtain live chat reports update in real-time so that you can monitor metrics such as chat volume, customer satisfaction that help you to allocate manpower to your support department.

Olark provides a 2-week trial and comes with both monthly and yearly paid plans that are suitable for start-ups and small to medium businesses.

Olark’s Plans:

  • Website: olark.com
  • 2 Weeks Trial: $0
  • Flexible Month to Month: $29/mo

G2 Ratings: 4.3

10. Pure Chat– Best Live Chat for Unlimited Chats

Website Chat Widget: Pure Chat

Pure Chat was launched in 2002 for small businesses and till today, it has generated over three million chats on the platform. It is voted as one of the best live chat solutions in review websites including G2, Capterra, and Software Advice.

It also offers up to 3 operators for free and a powerful operator dashboard that you can access to share all the necessary information to your customers. Pure Chat is compatible with many third-party platforms including WordPress, Squarespace, Hubspot, Weebly, and more.

Pure Chat has a mobile app for both iOS and Android devices, and it’s great for anyone who is working remotely or prefers to manage live chat on the go. You can also start your free trial of 30 days that allows you to get all the features that are available in their paid plans.

Pure Chat’s Plans and Pricing:

G2 Ratings: None

11. Bitrix24 – Best Live Chat for eCommerce Websites

Website Chat Widget: Bitrix24

Bitrix24 is a free live chatroom widget that allows you to use live chat without writing a single line of code. The basic features include 12 agents, 5GB online storage, and fully customized chat appearance.

This chat application also comes with a useful web clustering module that allows you to host their software programs on your premises and you can easily scale from a small trial to company-wide implementation. Bitrix24 is easy to deploy and runs on all popular servers such as Amazon Web Services, Linux, Unix ,and Windows.

Bitrix24’s Pricing Plans:

  • Website: bitrix24.com
  • Free: $0
  • Basic: $39/mo
  • Standard: $79/mo
  • Professional: $159/mo

G2 Ratings: 4.1

12. Zendesk – Best Live Chat with Conversational CRM

Website Chat Widget: Zendesk

Zendesk chat widget is an integrated live chat and messaging platform that allows you to reach your customers instantly via web and mobile. With a live chat widget, you can help your customers in real-time which increases customer satisfaction.

The price plan structures include a free 30-days trial plan and additional 2 paid plans which are 30-Days Free Trial, Professional, and Enterprise. Prices start from $89 per month and up to $149 per month for the Enterprise plan.

Zendesk is easy to deploy on various platforms, systems , websites, and would only take hours to get it up and running.

Zendesk’s Pricing Plans:

  • Website: zendesk.com
  • 30-Days Free Trial: $0/mo
  • Professional: $89/mo
  • Enterprise: $149/mo

G2 Ratings: 4.3

13. REVE Chat – Best Live Chat with Omni Channel Customer Engagement

Website Chat Widget: REVE Chat

If you are looking to integrate a top live chat widget to your website, then Reve Chat is another great option. One of the powerful features of Reve Chat is that it allows you to create your own AI chatbots to engage with customers on autopilot.

This chat software comes with the customization and branding features where you can modify the look and feel of your live chat widget. You can integrate and customize the chatbox and buttons as per your preference to match your website branding.

Designed to provide direct assistance to your customers, it comes with a video chat feature. Reve Chat provides free demo and it’s free for the first 14 days. Their standard plan starts from $15/month and offers both monthly and yearly payment modes.

REVE Chat’s Plans and Pricing:

  • Website: revechat.com
  • 2 Weeks Free Trial: $0
  • Standard: $15.00/mo
  • Advanced: $25.00/mo
  • Enterprise: $50.00/mo

G2 Ratings: 4.4

14. POWr – Best Live Chat to Boost Sales on Websites

Website Chat Widget: POWr

Founded in 2014 and headquartered in San Francisco, POWr brings a unique suite of plugins and services to help you engage with your customers and improve your conversions. With millions of small business joining and 12,000+ reviews to boost, it is one of the most popular websites chat widgets and tools in the market.

POWr is free but also offers different paid plans such as Starter, Pro, and Business. Prices start from $4.49 per month and come with additional features like removal of POWr branding, automated welcome message, custom CSS, and chat delay.

POWr’s Plans and Pricing:

  • Website: powr.io
  • Chat Free: $0
  • Chat Starter: $4.94/mo
  • Chat Pro: $12.14/mo
  • Chat Business: $80.99/mo

G2 Ratings: 4.4

15. KeyReply – Best Live Chat for Healthcare Organizations

Website Chat Widget: KeyReply

Chat by KeyReply is one of the easiest website live chat widget you can deploy on your website. It allows you to connect to your users using all the popular messaging apps without leaving your website.

Some of the popular message apps include Facebook, Telegram, Whatsapp, Twitter, WeChat, Skype and more. There is no paid version of this live chat and is 100% free.

G2 Ratings: 4.8

How to Choose The Best Live Chat Widget and Softwares?

The first step to choosing the right live chat solutions is to understand your business needs. What’s your allocated monthly budget? How many agents do you need? Do you need chatbots to assist you when your agents are offline?

With that in mind, let’s take a look at the 3 features a top live chat widget should have.

1. Flexible Pricing Plans

Flexible Pricing Plans
The best chat widget providers have different pricing plans to cater to different stages of your business. They should have a free plan on top of all the paid plans so that you can try out the product first before you commit to a paying subscription.

A good chat widget service should be on-demand, no contract, and provides you the option to cancel at any time. You should also look out for choices that allow you to subscribe to their services either monthly or annually.

2. Custom Pre-Chat Form

Custom Pre-Chat Form
A custom pre-chat form is a form in which you get the users to fill up before they are connected to one of your chat agents. Details in the pre-chat form can include name, phone number, email address and types of support.

This additional screening step allows you to gather contact information from your users and also to find out more about their needs. With the information collected, you can personalize the users’ experience by addressing them by their names during the conversation.

If the user is disconnected from the chat, you also have their email address and phone number which you can follow-up with. The ability to customize the fields you require in a custom pre-chat form is one of the great features of a top website chat widget.

3. Video and Voice Chat

Flexible Pricing Plans
How do you take your customer support to the next level? With a video and chat feature, you can have a face to face session to provide real-time support or sales assistance to your customers.

There are many circumstances where issues are not able to be resolved through a live chat or phone call. With screen sharing and voice chat, you can interact with your customers’ screen in real-time and resolve any issues efficiently.

For example, a customer might require help on purchasing one of your products and with a video and voice chat feature, you can guide them with the necessary steps to make a purchase.

How do I add a Chat Widget to my Website?

Installing Userlike is simple and only takes a few minutes. Once installed, you’ll be able to chat with your prospects immediately and turn them into long-term customers.

1. To get started, sign up for free with the 14-day trial here.

2. Click on start free trial.
Userlike Guide - Step 2

3. Enter your First name, Last name, Email address and Password. Click Next.
Userlike Guide - Step 3

4. Fill up your Company Name, How many people work at your company, Industry and verify yourself with reCaptcha. Click on Create Account.
Userlike Guide - Step 4

5. Check your email, and click on Confirm email address.
Userlike Guide - Step 5

6. Click on Log in.
Userlike Guide - Step 6

7. Once you are logged in, head to Channels > Website Widget. Select a widget and then go to Install > Javascript Code. Copy and insert the Userlike JavaScript code into your website.
Userlike Guide - Step 7

8. And you’re done! Once you’ve successfully added Userlike code to your website, refresh the page. You should see a chat widget in the bottom right corner.
Userlike Guide - Step 8

9. Log in to the Message Center to start chatting with your customers
Userlike Guide - Step 9

Choosing the Best Website Chat Widget

We hope you have a better understanding of what a live chat widget is and how it can complement your existing customer support channels.

There are many selections you can find for website live chat software and it all comes down to choosing the right tool for your business. One last tip you could walk away with is to at least start with the providers that offer free trials and plans.

This way, it gives you ample time to play around with it and you can then decide for yourself whether that’s the right website chat tool to commit long-term.

While building a website requires a significant investment of time and resources, it’s well worth the investment. That’s because your site is your 24/7 salesman that needs no rest.

If you need help to start your website, contact us online to speak with our team today.